Terms & Conditions
Making a Purchase
Making a purchase could not be easier! Simply browse our catalogue here online, clicking on any items for further information and to add to the shopping cart. After you have finished your selections, click on "View Basket" to view your purchases and continue to the checkout. At checkout time you will be asked for a few details that we need in order to process the order.
Methods of Payment We accept payment by debit or credit card.
Please note that no order will be dispatched for shipping until it is paid for in full.
Postage & Shipping
Please read our comprehensive delivery options and pricing page.
Order Cancellation: Pre-Shipment
If you wish to cancel an order or part order transaction before it is shipped, please do so immediately via telephone. You will not be charged any penalty whatsoever and your payment method will also be cancelled. If the order has been picked and packed then the Post-Shipment cancellation will apply.
Returns Policy-Online Orders Only
You are welcome to return unworn costumes to us within seven working days of receiving your order should you find they are unsuitable*. Our costumes are sold in resealable packaging, which allows you to check suitability. We request that any items returned are in their original condition together with their original packaging.
We do not refund items that have been worn, washed or soiled. Additionally for hygiene reasons all sales on the following items are not eligible for return; makeup, eyelashes, tights, stockings, wigs, contact lenses, underwear, and masks. Some of our costumes contain sealed wigs, if this is the case and you wish to return the costume please do not open the wig, as once it has been opened a refund cannot be provided.
This does not affect you statutory rights.
Please use the following address for returns:
Partica Kingston LTD
25A Fife Road,
Kingston Upon Thames,
(020) 8541 3838
* Please note that in accordance with the Distance Selling Regulations (2000) we will not refund the customers cost of postage to return a product back to us, unless that product has proven to be faulty.
Returns Policy - Faulty Goods
Should a product be faulty, you should let us know immediately as we will happily refund or exchange it for you. You should let us know as soon as possible via email (or telephone first) within 7 calendar days from the date of delivery or, where this was not apparent on reasonable inspection, within 7 calendar days after discovery or 30 calendar days after receipt by you, whichever is the earlier. Before sending the parcel back to us, please contact us for a Returns Authorisation Number. You will be asked for the reason for the return including whether you will prefer a refund or exchange plus whether the item has been used. In addition, you will need to confirm your name, order number and postcode, so please have these available if you telephone. You will need to include this Returns Number with your parcel back to us as failure to do so will result in delay of any refund. May we please ask you to additionally note:
1. We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, misuse or alteration or repair of the ordered goods without our approval.
2. Please return the goods to the address on the top of your receipt/invoice including the Returns Authorisation Number. Any returned items not including such information may well be delayed.
7. Any returned goods that we receive which are outside of this Returns Policy will be defined as 'In Dispute'. Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, otherwise they will be destroyed within 91 calendar days from their receipt back to us.
We are unable to replace a faulty item until the original is returned to us.
All images which portray costumes or items are used with the permission of the Copyright holder. Partica.co.uk make every effort to maintain clear descriptions and endeavour to use such 'up to date' images that are representative and truly reflect the item to be purchased. However Partica.co.uk cannot be held responsible for [a] any perception you may have in product representation and [b] the manufacturer's obligation of a right to change product specification including colour or design at any time and without notice.
It is also important to note that some colours may vary slightly from what you see on screen to the product ultimately received, depending on your monitor screen resolution and colour/display settings. We are aware that our site looks different on different PC's using different browsers and having different colour and screen resolution settings.
VAT Tax Charges - General
All the prices in the store are shown inclusive and exclusive of VAT where applicable at the prevailing rates. We sell in UK Pounds Sterling (£).
Example products where VAT is liable or exempt are:
- Adult clothing: Liable.
- Child Clothing: Exempt.
- Toys & Games: Liable.
* Postage & Shipping: Liable. HMCE dictate we have to charge VAT on Postage & Shipping. Please do not confuse not having to pay VAT on postage stamps from the Post Office.
VAT is applicable to any purchase with destination address within the UK or EU and is calculated based upon the shipping address detail. If you are a non UK company, but in the EU who can supply a VAT number, VAT may not be charged for purchases within the EU member states. Please contact us in this instance as a manual invoice will need to be raised. Please see our seperate section on VAT to BFPO addresses below.
As at 1st May 2004, the consolodated EU Member States deemed chargeable for VAT are: Austria, Belgium, Cyprus[*], Czech Republic, Denmark (except the Faroe Islands and Greenland), Estonia, Finland, France (including Monaco), Germany (except Busingen and the Isle of Heligoland), Greece, Hungary, The Republic of Ireland (Eire), Italy (except the communes of Livigno and Campione d'Italia and the Italian waters of Lake Lugano), Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal (including the Azores and Madeira), Slovakia, Slovenia, Spain (including the Balearic Islands but excluding Ceuta and Melilla), Sweden and United Kingdom (and the Isle of Man).
[*] The European Commission has advised that whilst the entire island of Cyprus will join the EU on 1 May 2004, as the situation stands at present, the application of the EU aquis shall be suspended in those areas of Cyprus in which the Government of the Republic of Cyprus does not exercise effective control. This means that, currently, the northern part of Cyprus lies outside the EU fiscal (VAT) area.
The following countries and territories are outside the EC fiscal (VAT) area: The Channel Islands (Jersey & Guernsey), Andorra, San Marino, The Aland Islands, The Canary Islands, The overseas departments of France (Guadeloupe, Martinique, Reunion, St Pierre and Miquelon and French Guiana), Mount Athos, Gibraltar and The Vatican City. VAT is not payable at any other destination within the rest of the world. EU Member States Source: HM Customs & Excise.
Please be aware however that Import Duties will de deemed payable to imports outside of the UK and EU, including The Canary Islands.
Re-evaluated 20% VAT Rate
In line with Government recommendation, from 1 January 2011 we will be instating the 20% VAT rate. However, the good news for our customers is that our prices will remain the same as we appreciate the current financial market and value your continued business. With the exception of zero rated items, including child costumes, all prices will carry the readjusted 20% VAT rate.
Credit Card Security
No credit or debit card or similar information is held by Partica.co.uk
Prior to shipping, we reserve the right to decline, reject or similarly cancel any order or part order without notice and refund any payment in full.
Many products, especially accessories can be procured from different suppliers depending on stock availability. Please note therefore that products may come in different packaging.
All prices are correct at time of publication. Partica.co.uk reserves the right to change, alter or amend any price at any time without notice. Should a product price decrease since an original purchase, contractually we are not obligated to refund the difference. Similarly, should an increase occur prior to purchase, we are not obligated to sell at the previous lower price.
Should a product be unavailable or out of stock, we may after prior consultation ask if a replacement product with the same or higher value be acceptable. You may agree or reject this offer. If we are unable to contact you and a required date is within 3 days, so we do not let you down, we may make a decision to ship the replacement item to you with a written rationale. Should this not be acceptable upon receipt, you may return the item(s) for full refund including all postage.
All goods remain the property of Partica.co.uk, Partica Limited until paid for in full.