Terms & Conditions

Making a Purchase

Making a purchase could not be easier! Simply browse our catalogue here online, clicking on any items for further information and to add to the shopping cart. After you have finished your selections, click on "View Basket" to view your purchases and continue to the checkout. At checkout time you will be asked for a few details that we need in order to process the order.

Methods of Payment We accept payment by debit or credit card, postal order or PayPal. We are sorry but we cannot accept personal/business cheques or cash.

Please note that no order will be dispatched for shipping until it is paid for in full.

All postal orders should be made payable to Partica Limited.

Stock Availability

Postage & Shipping

Please read our comprehensive delivery options and pricing page.

Order Cancellation: Pre-Shipment

If you wish to cancel an order or part order transaction before it is shipped, please do so immediately via telephone. You will not be charged any penalty whatsoever and your payment method will also be cancelled. If the order has been picked and packed then the Post-Shipment cancellation will apply.

Order Cancellation: Post-Shipment

You may cancel your order up to 7 working days from receipt of your purchase. You will be invited to return the goods in an unopened and unused state for refund. Please see our Returns Policy for more information.

Returns Policy - Cancellation Of Order

All goods purchased from Partica.co.uk may be returned for refund within 7 working days from receipt of goods[*]. Before sending the parcel back to us, please contact us for a Returns Authorisation Number. You will be asked for the reason for the return plus whether the item has been used. In addition, you will need to confirm your name, order number and postcode, so please have these available if you telephone. You will need to include this Returns Number with your parcel back to us as failure to do so may result in delay of any refund. May we please ask you to additionally note:

1. You must take care of our goods whilst they are in your possession and any item for return must be received back in its original shipped condition and original packing. The item must be without damage or use and in a suitable condition for resale. All original packaging should accompany any returned item. We cannot accept returns for refund if such items have been opened from a sealed package (Costumes do not typically come in sealed packages and you can try them on). All items will be inspected on their return to our warehouse.

We are not a manufacturer, so the whole product and packaging must be returned as the same condition as you would have received it and how you may expect to receive it. If the product or packaging is in any way missing or damaged, we cannot refund.

2. That you or your carrier are responsible for any returned goods until they reach our warehouse. Cost and Risk of return will be at your expense and we strongly recommend that you receive proof of posting or use Royal Mail's "Recorded Signed" service. You may like to opt for Royal Mail's "Special Delivery" service if a valuable item.

3. We regret that outbound shipping, packing and insurance cannot be refunded.

4. We try to make refunds within one week of receipt back to us though promise to make all refunds within 30 calendar days from receipt of goods to our warehouse. Please note that we

will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.

5. Please return the goods to the address on the top of your receipt/invoice including the Returns Authorisation Number. Any returned items not including such information may well be delayed.

6. Any returned goods that we receive which are outside of this Returns Policy will be defined as 'In Dispute'. Such In Dispute items will not be refunded. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, otherwise they will be destroyed within 91 calendar days from their receipt back to us.

7. We are unable to replace an item until the original is returned to us. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back at a later date.

8. Sometimes and especially if goods are purchased in advance for a present or delivered while on holiday, aforementioned 7 day response timescales can be missed. Therefore, without prejudice and as a gesture of goodwill, we are happy to consider the following remedy on a case by case basis:

[*] "7 working days from receipt of goods" shall be defined as 7 working days after the date of signature of receipt of goods

Product Guarantee

All of our products come with our 30 day guarantee where you may return faulty goods for exchange or refund of original purchase price. This does not effect your Statutory Rights.

Returns Policy - Faulty Goods

Should a product be faulty, you should let us know immediately as we will happily refund or exchange it for you. You should let us know as soon as possible via email (or telephone first) within 7 calendar days from the date of delivery or, where this was not apparent on reasonable inspection, within 7 calendar days after discovery or 30 calendar days after receipt by you, whichever is the earlier. Before sending the parcel back to us, please contact us for a Returns Authorisation Number. You will be asked for the reason for the return including whether you will prefer a refund or exchange plus whether the item has been used. In addition, you will need to confirm your name, order number and postcode, so please have these available if you telephone. You will need to include this Returns Number with your parcel back to us as failure to do so will result in delay of any refund. May we please ask you to additionally note:

1. We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, misuse or alteration or repair of the ordered goods without our approval.

2. Please return the goods to the address on the top of your receipt/invoice including the Returns Authorisation Number. Any returned items not including such information may well be delayed.

7. Any returned goods that we receive which are outside of this Returns Policy will be defined as 'In Dispute'. Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, otherwise they will be destroyed within 91 calendar days from their receipt back to us.

We are unable to replace a faulty item until the original is returned to us.

Product Images

All images which portray costumes or items are used with the permission of the Copyright holder. Partica.co.uk make every effort to maintain clear descriptions and endeavour to use such 'up to date' images that are representative and truly reflect the item to be purchased. However Partica.co.uk cannot be held responsible for [a] any perception you may have in product representation and [b] the manufacturer's obligation of a right to change product specification including colour or design at any time and without notice.

It is also important to note that some colours may vary slightly from what you see on screen to the product ultimately received, depending on your monitor screen resolution and colour/display settings. We are aware that our site looks different on different PC's using different browsers and having different colour and screen resolution settings.

VAT Tax Charges - General

All the prices in the store are shown inclusive and exclusive of VAT where applicable at the prevailing rates. We sell in UK Pounds Sterling (£).

Example products where VAT is liable or exempt are:

* Postage & Shipping: Liable. HMCE dictate we have to charge VAT on Postage & Shipping. Please do not confuse not having to pay VAT on postage stamps from the Post Office.

VAT is applicable to any purchase with destination address within the UK or EU and is calculated based upon the shipping address detail. If you are a non UK company, but in the EU who can supply a VAT number, VAT may not be charged for purchases within the EU member states. Please contact us in this instance as a manual invoice will need to be raised. Please see our seperate section on VAT to BFPO addresses below.

As at 1st May 2004, the consolodated EU Member States deemed chargeable for VAT are: Austria, Belgium, Cyprus[*], Czech Republic, Denmark (except the Faroe Islands and Greenland), Estonia, Finland, France (including Monaco), Germany (except Busingen and the Isle of Heligoland), Greece, Hungary, The Republic of Ireland (Eire), Italy (except the communes of Livigno and Campione d'Italia and the Italian waters of Lake Lugano), Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal (including the Azores and Madeira), Slovakia, Slovenia, Spain (including the Balearic Islands but excluding Ceuta and Melilla), Sweden and United Kingdom (and the Isle of Man).

[*] The European Commission has advised that whilst the entire island of Cyprus will join the EU on 1 May 2004, as the situation stands at present, the application of the EU aquis shall be suspended in those areas of Cyprus in which the Government of the Republic of Cyprus does not exercise effective control. This means that, currently, the northern part of Cyprus lies outside the EU fiscal (VAT) area.

The following countries and territories are outside the EC fiscal (VAT) area: The Channel Islands (Jersey & Guernsey), Andorra, San Marino, The Aland Islands, The Canary Islands, The overseas departments of France (Guadeloupe, Martinique, Reunion, St Pierre and Miquelon and French Guiana), Mount Athos, Gibraltar and The Vatican City. VAT is not payable at any other destination within the rest of the world. EU Member States Source: HM Customs & Excise.

Please be aware however that Import Duties will de deemed payable to imports outside of the UK and EU, including The Canary Islands.

Re-evaluated 20% VAT Rate

In line with Government recommendation, from 1 January 2011 we will be instating the 20% VAT rate. However, the good news for our customers is that our prices will remain the same as we appreciate the current financial market and value your continued business. With the exception of zero rated items, including child costumes, all prices will carry the readjusted 20% VAT rate.

Credit Card Security

No credit or debit card or similar information is held by Partica.co.uk

General

Prior to shipping, we reserve the right to decline, reject or similarly cancel any order or part order without notice and refund any payment in full.

Many products, especially accessories can be procured from different suppliers depending on stock availability. Please note therefore that products may come in different packaging.

All prices are correct at time of publication. Partica.co.uk reserves the right to change, alter or amend any price at any time without notice. Should a product price decrease since an original purchase, contractually we are not obligated to refund the difference. Similarly, should an increase occur prior to purchase, we are not obligated to sell at the previous lower price.

Should a product be unavailable or out of stock, we may after prior consultation ask if a replacement product with the same or higher value be acceptable. You may agree or reject this offer. If we are unable to contact you and a required date is within 3 days, so we do not let you down, we may make a decision to ship the replacement item to you with a written rationale. Should this not be acceptable upon receipt, you may return the item(s) for full refund including all postage.

All goods remain the property of Partica.co.uk, Partica Limited until paid for in full.